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How
do I place an order?
To place an order click on the "Add to Cart" button from
the product details page. For all jewelry you will also be able to request that your purchase be shipped
in a gift box. You will be able to specify the cord or chain you like for most necklaces, .
Once you have added all of the items you want, your payment will be processed securely though Paypal using
either your Paypal account or a major credit card. Carolyn K. Designs does not have access to either
your Paypal account or credit card information.
Carolyn K. Designs uses a third-party shopping card to consolidate all order information and uses Paypal soley to
to transact orders.
Can I receive a gift
box for my items?
At the time you place your order for earrings and necklaces, you may specify if you require a gift box prior to adding the item to your cart.
I do not have gift boxes available for functional fused glass items (plates, bowls, picture frames, etc.)
What forms of payment do you accept?
You may pay with Visa, Mastercard, American Express, Discover Card, or your
paypal account through this online system. I accept payment through
the online shopping cart which is encrypted, safe and secure. The
service is provided by PayPal, but you may pay with a major credit card
even if you do not have a PayPal account.
What forms of
shipping do you use and how much does it cost?
I ship only within the US via priority mail, and insurance will be provided. Generally,
shipment for four (4) or fewer jewelry items will cost $4.60 plus insurance. Generally,
shipping for functional fused glass items will be $8.95 plus insurance.
Can I pick items up?
If you live in the metropolitan Washington DC area and would like to pick up your purchase
in Bethesda, MD instead of having it delivered, please specify "no shipping" when making the shipping selection.
I do not have a retail storefront, so this option is reserved for local customers only.
How long will it take
to receive my order?
Typically, items will be received within
7 days of shipping.
Can I return an item?
I want you to be happy with every
purchase. If for any reason
you are not totally satisfied with your order, you may return it in its
original condition within 14 of receipt
days for a full refund or exchange.
If you need to return an item, please re-wrap it carefully, insure
it appropriately, and notify me of the return by sending an email. Please
indicate the reason for your return. Refunds will provided in
the same form as the initial payment. Original and return shipping charges
cannot be refunded unless the return is due to an error on my part.
Can I remove the pendant cords or chains?
The pendant cords and chains are sized to be easily removed so that you may wear your
pendant with a variety of chains you may already have.
How do I wash the
glass?
I recommend that glass pieces be hand washed to ensure their
safety.
Are your functional fused glass items food safe?
Yes, all items are food safe.
What is your privacy
policy?
I will never rent, sell, or exchange names or
email addresses of my customers or online visitors. I may send you
an email a few times a year to notify you of new products and upcoming
shows. If you would like to be removed from this contact list,
please let me know.
Do you sell items
wholesale to shops or galleries?
I do sell wholesale to shops and galleries.
Do you offer home shows?
If you live in the metropolitan Washington DC area and would like to host a
home show for your friends (and receive benefits!!), please contact me.
Do you do custom work?
If you are interested in having me make something specifically for you, please contact me so we can discuss the details. Just bring your ideas and we'll take it from there.
How do I contact you?
Please contact me with any questions you have about my products or the website. Go to the Feedback page on the website and fill out the form, and I will be happy to respond to your questions or comments.
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